Oxford Open College is well tuned to supporting and developing continuation in professions that encounter challenge: Harnessing, injecting or Conducting any portion of the Oxford Open college; “Challenging Behaviour” Training program as a fascinating and energizing activity for People in customer service, Care Workers, SENCO, Elderly, Children support and Young people’s workers. Participants most often share the energy and excitement involved in gaining additional knowledge, acquiring new skills, and adding to their professional repertoire. This is especially true as Oxford Open College have announced this opportunity in an energetic, creative, and inviting manner, always communicating the guiding philosophy of human rights; Respect, Service, and Safety at Work.
Parents, siblings, Care Workers, SENCO, Elderly, Children and Young People support workers are keenly aware of the fact that from time to time Oxford Open College encounter participants who do not share our energy and excitement. This sometimes manifests itself through lack of information; apathy, resistance, passive resistance, and other equally frustrating behaviours. We can also adduce that: Occasionally, it exhibits itself in negative, angry, or verbally hostile behaviour. Oxford Open College typically think of this as challenging behaviour.
Let us imagine you work in a Mental health hospital, a special needs school, a rehabilitation facility or a prison: Challenging behaviour in the work and training environment is an opportunity. It provides Care Workers, SENCO, Elderly, Children support workers a perfect platform to model and teach the philosophies, knowledge, and methods unique to the Oxford Open college; “Challenging Behaviour” Training program.
Safety is paramount; safe-guarding patients and own protection are combined as: Respect, Service, and Safety at Work which is the consistent message Oxford Open College wish to send to everyone in our learners. Oxford Open College sends this message even when it becomes difficult to send; this is the learning curve.
In any encounter avoid hostility; approach in a good acceptable manner: The most effective strategy is to prevent challenging behaviour in the first place. This begins with an effective training announcement. It continues with being well organised and ready when participants arrive for training. It means immediately establishing a training environment that communicates and models respect, service, and safety in the classroom environment. Due Care guidelines further support a strong and consistent message, especially when Instructors are the first to model them. Keep in mind that an Integrated Experience takes place between the Instructors and the participants; how you behave and what you say will influence your participants’ behaviour and attitude.
What transpires between two parties needs to be understood: Despite our best efforts and training, challenging behaviour will always surface. In places of work, homes, public and even in the classroom, Oxford Open college; “Challenging Behaviour” Training skills help us to effectively manage such behaviour. This is best accomplished by organizing our thinking when faced with challenging behaviour of any kind. The Crisis Development Model assists in this process. Oxford Open College are supportive with someone exhibiting anxious behaviour, directive when faced with defensive behaviour, and would certainly implement violence response procedures if someone presents a danger to self or others.
Teachers will experience that: Some challenging behaviour in the classroom presents as anxious behaviour. This might include obvious changes in a participant’s preverbal or changes in facial expression. It could also include a puzzled look on someone’s face or an audible sigh. It can involve the verbal expression of frustration and angry outbursts.
Oxford Open College can best respond by being supportive. Examples might include:
- Asking if there is anything you can do to help
- Checking if there is a point that can be clarified
- Conducting a relevant exercise
- Calling for a break
The challenging behaviours with which Oxford Open College learners seem to struggle most are those that fall into the Defensive level. These behaviours may present a challenge to our expertise or authority. They may also disrupt other participants and the classroom environment.
The Verbal Escalation Continuum provides effective strategies for responding to defensive behaviour. This continuum helps us to organize our thinking and maintain our professionalism rather than run the risk of losing our composure.
In managing challenging behaviour in the classroom environment, Care Workers, SENCO, Elderly, Children and young people’s support workers are reminded to:
- Remain calm and have a plan
- Respect personal space
- Be aware of your body language
- Pay attention to your own preverbal
- Recognize that your effective response can influence a positive outcome
While not an all-encompassing list, some specific strategies for challenging behaviours in the classroom that consider applying both the Crisis Development Model and the Verbal Escalation Continuum must be applied: Think of your environment as a classroom, whatever your environment maybe.
We encourage people in any field to enrol for the Oxford Open College’s challenging behaviour course.
Please contact us if you are interested in this course.
